Reservations: We recommend that as soon as you have more details about your event, you should make a reservation to hold the items you are needing. That way your rentals and date is secured. If customer calls to make a reservation during the week of their event it is what ever we have in stock. Please look over your ticket carefully to make sure we have everything you are needing such as: correct quantities, special notes, delivery address, correct dates and times. We try to be as accurate as possible, although the customer is responsible for the final review.
Payment: To make the reservation, it requires a 25% deposit that is nonrefundable that will be deducted from your grand total. The balance and finalization is due one week before your delivery date. If customer has placed a will call order the remaining balance is due before you come pick up items from store location. We except cash, debit, and credit. We do not except checks, Zelle, Venmo, Paypal, or American Express.
Refunds: We do not give any refunds. Customers order must be finalized one week before will call/delivery date. In the event of a cancellation prior to the contract date of the event, A Better Party & Design shall be entitled to keep all payments made on the contract for any rental items, fresh floral, and labor. This is for the possible loss of positional clients. The payment that was made can not be used for any other fresh floral event. If canceling does occur it needs to be done in written form.
Delivery & Pick Up: Deliveries will be curbside. Additional fee’s may be applied for stairs, steep drive ways, hills, elevators, and long carries over 300 feet from parking. Rates are based on the time and location. Does not include setup or takedown. Everything must be stacked like the way there were dropped off and ready for pick up. There is an additional fee if items are not ready. If you are needing set up or take down there will additional charges based on the items rented. Normal delivery time window is in between 8am – 6pm. Customer does not need to be home during drop off, A Better Party & Design can leave everything off to the side of the house. If customer is needing a two hour window when driver is coming out their way, please call the office day of delivery and we can give a two hour window. If customer lives in a gated community A Better Party & Design must be called into gate or have gate code before delivery is made.
Will Call & Will Call Return: If customer is coming to our location to pick up rental items, customer is responsible for loading and unloading their own vehicle.
Cleaning fees: All items must be rinsed free from food and placed back into the original container that was rented from A Better Party & Design. There is a 15% refundable cleaning fee added to dinnerware, glassware, flatware, and catering items. If items are not returned rinsed free from food and not placed back into the original container there is NO refund given. We do charge for each missing or damaged piece of equipment.
Protection Plan: We offer a 10% equipment protection plan. This plan protects you from being responsible for miscellaneous damages, and normal wear and tear while renting our equipment. It does not cover theft or negligent damages. We DO charge for each missing or damaged piece of equipment. Customer is aloud to decline the protection plan however, they are responsible for the replacement cost of that item. Great care has gone into the selection of our merchandise so you can use it with pride.
Flowers: All flower orders have a $1,500.00 minimum. Due to the availability of some flowers at certain times of the year, we reserve the right to substitute with other similar flowers or colors as necessary, but will make every effort to use the materials as stated in the contract. We shall not be responsible for delays caused by strike, accidents, or other contingencies beyond our control by nature or by the staff at your choice of venue. Once A Better Party & Design leaves location we are no longer responsible for damages to the flowers, changes to the flowers, and wilting flowers. We do not stay at location to move items to a new location. We will only set up or take down items that is rented through us and that is in our contract. Customer must agree to provide and release photos to A Better Party & Design of choice for personal advertising and website usage.
