A Better Party & Design has been serving our community since 2016. We are a family owned company that enjoys getting to know our customers. We give personalized attention to each client in order to meet their needs with our prompt courteous service, as well as a free consultation by an experienced staff member.
A Better Party & Design can turn any setting into the event of your dreams. Whether you need tables, chairs or a venue face-lift, We have both the inventory and insight to achieve your vision. We have a computerized system to allow you to confidently make your reservations and secure your items. We also have a showroom and welcome you to come see our equipment, or gather ideas for your upcoming event. If given an advanced notice we can provide a mock setup of your rentals items so you can better see your vision.
To make a reservation you can either visit our storefront or we can handle everything over the phone. We also provide a delivery service with one of our staff professionals; and if needed we can set up or take down your event rentals. Quality and service is important to us, and with years of experience we can help make your event memorable. Our goal is to give our customers peace of mind, and ensure that the event is a success.
We offer a 10% equipment protection plan. This plan protects you from being responsible for miscellaneous damages, and normal wear and tear while renting our equipment. It does not cover theft or negligent damages. We do charge for each missing or damaged piece of equipment. Customer is aloud to decline the protection plan however, they are responsible for the replacement coast of that item. Great care has gone into the selection of our merchandise so you can use it with pride.
We recommend that as soon as you have more details about your event, you should make a reservation to hold the items you are needing. That way your rentals and date is secured. If customer calls to make a reservation during the week of their event it is what ever we have in stock. Please look over your ticket carefully to make sure we have everything you are needing such as: correct quantities, special notes, delivery address, correct dates and times. We try to be as accurate as possible, although the customers is responsible for the final review.
Delivery & Pick Up
Deliveries will be curbside. Additional fee’s may be applied for stairs, steep drive ways, hills, elevators, and long carries over 300 feet from parking. Rates are based on the time and location. Does not include setup or takedown. Everything must be stacked like the way there were dropped off and ready for pick up. There is an additional fee if items are not ready. If you are needing set up or take down there will additional charges based on the items rented. Normal delivery time window is in between 8am – 6pm. Customer does not need to be home during drop off, A Better Party & Design can leave everything off to the side of the house. If customer is needing a two hour window when driver is coming out their way, please call the office day of delivery and we can give a two hour window. If customer lives in a gated community A Better Party & Design must be called into gate or have gate code before delivery is made.
Will Call & Will Call Return
If customer comes to our location to pick up and return rental items they must load and unload their own vehicle.
There is a 10% refundable cleaning fee added to dinnerware, glassware, and flatware. Once they have been returned and if items are not rinsed free from food there is no refund given.
We do not give any refunds if anything or event is canceled when order is placed. No refund given at all on linen any time if cancelled. Customers order must be finalized one week before will call/delivery date.
To make the reservation, it requires a 25% despot that is nonrefundable that will be deducted from your grand total. The balance and finalization is due one week before your delivery date. If customer has placed a will call order the remaining balance is due when you come pick up items from store location. We except cash, debit, and credit. We do not except checks or American Express.